Welcome to DermaLook skincare & Laser clinic. I am so grateful that you have chosen me to work on your skin care goals or any other beauty needs you’re seeking. I hold myself to high standards of cleanliness, top of the line services, and I truly love the time we create together. Which is why by scheduling an appointment, you are agreeing to my Policies as set forth below:

Booking

I encourage everyone to go to my online schedule to view available services and appointment times. Please keep in mind that I run a small business, by myself.

I do not have a receptionist, and there are many outlets available to you to message me with questions and concerns. I do my best to respond to your request in a timely manor. If you feel your message has been neglected I ask for you to reach out to me again, possibly on a different platform. Should you need to cancel an appointment I ask you to call and leave a voice mail or you can do so online by yourself 48h before your appointment.

Please keep in mind I do ask for a card on file for any services to be scheduled. This card will simply hold your reservation and will not be used, unless one of the following cancellation, late arrival, or no call no show policies has been broken.

Late Arrival

I try and run an efficient treatment room and to be on time for all my clients. I understand you selected that reservation time, and I will be honouring that time. Which is why it is also just as important that you take traffic, drive time, and possibilities into consideration when choosing your appointment time. If you’re running late, please call/text.

If I do not hear from you within 15 minutes of your reserved appointment time, you will be considered a No Show.No shows will be banned from online booking. If you manage to arrive late, but still within the 15 minute window, I will do the best to my ability to provide the service.

Please note the time will be shortened to accommodate my guests to come, and you will be charged for all services that we originally had scheduled. Thank you for respecting and valuing our time together and my other clients, as I do for you.

Confirmations & Reminders

Your service and appointment reservation is my top priory. This time has specifically been reserved just for you, which is why I appreciate you honouring your appointment.

I understand that somedays we wake up with a plan, but life happens and our schedules need to be altered. I do require 48hour notice for you to cancel/reschedule your appointment at no charge.

This is why when you schedule an appointment with me in the treatment room or online, you will get an email/text confirmation. I also have notifications set for you to get a reminder 48h prior to your appointment, and 24hours prior to your appointment. I have this set in place for us both to avoid the no show no calls, and last minute cancellations. So please, when scheduling an appointment with me I recommenced taking some of these steps to avoid the financial penalties you’re responsible for:

• 1. Double check you received the appointment confirmation email with your phone calendar or schedule to determine any discrepancies.
• 2. When you receive the reminder at 48 hours, cross check your schedule ensuring your appointment time will still work. Review your health, if you have been feeling off or under the weather, postpone the appointment for a later time. This keeps myself safe and healthy, and you rested.
• 3. Make sure you allow for my emails to find their way out of the junk or spam folder. I try not to blast you with emails, unless there is a change in policies or its specifically related to your appointment.
• 4. If you feel like you’re not seeing text reminders and emails, please notify me directly after the appointment is booked or accepted, to avoid any confusion as your appointment arrives.

Cancellation Policy

The service you scheduled is reserved especially for you. I respect your time and ask that you value my spas scheduling policies. Should you need to cancel or reschedule, please do so by giving a 48 hour notice in advance. Repeated or excessive cancellations will result in loosing access to online booking and possible all future appointments. DermaLook reserves the right to refuse services.

Any cancellations within 48hours of their service(s) are subject to a cancellation fee, amounting 50% of the scheduled service(s). Should you have a same day cancellation, no call no show- this will unfortunately result in 100% charge of the services we reserved time for you that day.

If you purchased a package and didn’t show up for your appointment , your treatment will be considered as done and deducted from your package. The card kept on file will be used to complete the cancellation fee. When you miss an appointment I not only lose out on your business, but the possibility of another clients service. Thank you for seeing the value in our relationship and for respecting my time/business.

Return Policy

All products and services sales are final.No refunds on any used or unused appointments/sessions for individual services, service packages or service series.

Children / Extra guests

Children are a precious gift, and we always want to be sure they are safe and sound! Due to the nature of a professional skin care environment (products, equipment, etc.), it is requested that children not be brought along to your appointment.

Extra guests are not allowed, please come unaccompanied to your appointment.If accompanied, your company will have to wait outside the clinic.

All packages and series must be used within 1 year of purchase.

• All services are for beautification purposes only and no medical claims are being made.
• Prices and services subject to change without notice.