DermaLook Aesthetics – Policies & Terms

Welcome to DermaLook Aesthetics. Your safety, privacy, and satisfaction are our top priorities. Please review our policies below to ensure a smooth and secure experience.

1. Privacy Policy

At DermaLook Aesthetics, your privacy is important. We protect your personal information in accordance with applicable Canadian privacy laws, including PIPEDA.

Information We Collect:

• Personal details: name, email, phone, address

• Health/skin information: medical history, allergies, medications

• Payment and billing information

• Website analytics (cookies, IP address, browsing behavior)

How We Use Your Information:

• Schedule and confirm appointments

• Provide safe, personalized treatments

• Send reminders or promotions (with consent)

• Improve services and client experience

Data Protection:

• Secure storage of all client records

• Payment info encrypted via trusted providers

• Access limited to authorized staff only

Your Rights:

• Request access, correction, or deletion of your data

• Withdraw consent for marketing communications

Contact us to exercise your rights.

Appointment, No-Show & Late Policy

At DermaLook Aesthetics, we value every client and strive to provide exceptional service. To ensure fairness and respect for all clients:

• Rescheduling or Cancellations: Please provide at least 48 hours’ notice to reschedule or cancel your appointment. Failure to do so will result in the loss of your deposit. No exceptions.

• Late Arrivals:

  • Arriving 10 minutes late: your appointment may be shortened to accommodate other clients.

  • Arriving 15 minutes late or more: the appointment will be canceled, and the deposit will be forfeited. No exceptions.

We kindly ask clients to arrive on time or 10 minutes early to ensure a smooth experience for everyone. Thank you for respecting the time of our team and fellow clients.

No Refunds Policy – Services & Products

At DermaLook Aesthetics, client safety and hygiene are our top priorities. For this reason:

• All treatments and services are non-refundable

• Skincare products cannot be refunded

• Unopened products may be exchanged within 7 days of purchase, if in original condition.

We appreciate your understanding, as this policy ensures the health, safety, and well-being of all clients

Packages & Memberships:

• Prepaid packages/memberships: non-refundable,

• Packages valid for 6 months ( package of 3 sessions), valid for for 12 months (package more than 3 sessions)from purchase

Gift Cards:

• Final sale, non-refundable, non-cashable

3. Terms & Conditions

• All clients must complete consultation and consent forms before treatment

• Prices, services, and promotions may change without notice

• Service may be refused for medical, ethical, or safety reasons

• Late arrivals may result in shortened sessions or rescheduling

Medical Disclaimer:

• Treatments are for cosmetic enhancement and skin health, not medical diagnosis/treatment

• Results vary by skin type, lifestyle, and aftercare

• Dermalook does not guarantee results as everyone is different and therefore different results

Content Disclaimer

• All images and website content are property of DermaLook Aesthetics

4. Booking & Deposit Policy

• Non-refundable deposits secure appointments

• Deposits credited toward total treatment cost

• Deposits transferable once with 48-hour notice

• Late arrivals may result in shortened or canceled sessions

5. Treatment & Consent Policy

• All clients must complete a consultation and consent form

• Treatments not performed if contraindications present

• Clients must disclose medical conditions, allergies, or medications

• Patch tests may be required

• Pre- and post-care instructions must be followed for best results

6. Health & Safety Policy

• Equipment and tools disinfected between clients

• Single-use items utilized wherever possible

• Staff wear gloves and protective gear

• Treatment rooms sanitized and ventilated regularly

• Clients with illness or symptoms may be asked to reschedule

7. Promotions & Loyalty Policy

• Promotions, discounts, and loyalty rewards cannot be combined unless specified

• Referral rewards issued after new client completes first service

• Birthday gifts and loyalty perks require 3–4 treatments per year

• Offers may change seasonally and have no cash value

8. Limitation of Liability

DermaLook Aesthetics is not liable for:

• Adverse reactions from not following pre/post-care instructions

• Unknown allergies

• Undisclosed medical conditions or allergies

• Use of non-recommended products post-treatment

All procedures follow best practice and safety standards.

9. Contact Information

Questions or concerns about policies? Contact us:

📍 DermaLook Aesthetics – Toronto, ON

1635 Lawrence Ave West, unit 11B